20000-1 : 2011(ITSMS)

ITSMS is the ISO 20000-1:2011 standard which focuses on the delivery system of services for IT sector. The System is based on PDCA and consist the systematic flow of the Information and security, safety and prevention from threats and Risks. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Benefits from ISO 20000-1 : 2011
  • Assurance that the services of the client service requirements will be fulfilled.
  • Assurance to improve the design, transition, delivery and improvement of services by the
  • implementation and operation of the SMS.
  • Assurance of the consistent approach by all its service providers, including those in a supply chain.
  • Assurance of monitoring, measuring and corrective and preventive action properly and effectively



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